Privacy Policy

This document represents the privacy policy for Medium Rare N.V., which owns and operates Stake. This policy outlines our commitments and responsibilities regarding the management, protection, and handling of your personal data collected during your interactions with the Stake.com website, its related pages and subdomains, mobile applications, or any instance where we handle your information. We ensure that the information you share with us is managed in accordance with the Privacy Act and this Privacy Policy.

1. Website Use

By utilizing the website, you consent to the stipulations of this Privacy Policy. Stake.com may periodically update this policy and reserves the right to modify it at any time. Such changes will be effective immediately upon their posting on the website. By continuing to use the website after these changes are posted, you agree to accept the updated terms. This Privacy Policy does not extend to third-party websites linked from our website over which Stake.com has no control.

2. Personal Information

The types of personal information Stake.com may gather include:

  • Name
  • Email Address
  • Preferences you submit
  • Date of Birth
  • Country of Citizenship
  • Physical Address
  • Identification Number
  • Government Issued Identification
  • Location Data
  • Device Information
  • IP Address.

We collect this information through various means, such as during the registration process, communications with customers, and through your interaction with our services.

3. Collection Purposes

Stake.com collects your personal data solely through lawful and non-intrusive methods to support its operations as a licensed online betting platform for purposes including:

  • Conducting Know-Your-Customer (KYC) and identity verification processes.
  • Managing subscriptions to marketing communications.
  • Processing memberships.\
  • Delivering and enhancing service offerings to you.
  • Identifying and authenticating member identities for security and legal obligations.
  • Maintaining your member account.
  • Personalizing and improving your website experience, including through direct communications such as emails, SMS, or phone calls.
  • Developing and tailoring products or services, conducting market research, and running promotions.
  • Providing information on products or services we believe might interest you.
  • Generating aggregated data for demographic and statistical analysis to improve stakeholder engagement and enhance business efficiency.
  • Addressing inquiries, requests, or concerns.
  • Managing financial transactions and determining tax liabilities.
  • Complying with legal and regulatory obligations.
  • Responding to potential unlawful activities or misconduct.
  • Establishing or defending legal claims.
  • Handling job applications.

If you choose not to provide the required personal information, it may prevent us from processing your membership application, delivering services, or responding to your inquiries or complaints.

By engaging with Stake.com, becoming a Member, or providing your personal information, you are consenting to Stake.com collecting, using, processing, and possibly disclosing your personal information as described in this Privacy Policy for the outlined purposes.

4. Direct Marketing and Opting Out

Occasionally, we may utilize your Personal Information to notify you about our products, services, or promotional events that may interest you. These communications may be delivered via email, SMS, telephone, or postal mail. If at any time you decide you no longer wish to receive these notifications, you can opt out by sending an email to [email protected] with your request. We will comply with your request promptly.

We may also contact you regarding the administration and management of your Stake.com account through the contact methods you provided during registration. These administrative communications are necessary and are not affected by your preferences for direct marketing communications.

5. Management of your Personal Information

Stake.com is committed to ensuring that your Personal Information is accurate and stored securely. Only authorized personnel have access to this information, and we use secure storage methods to protect your data. We retain the Personal Information collected as long as necessary to provide our services, comply with our legal obligations, resolve disputes, and enforce our agreements.

Once your Personal Information is no longer needed for our operational or legal requirements, it will be destroyed or de-identified to prevent any further use.

6. Security of Personal Information

Please be aware that no method of data transmission over the internet is completely secure. Therefore, while we strive to protect your Personal Information, we cannot guarantee its absolute security. Any data you transmit to us is done at your own risk. Once we receive your data, we take reasonable steps to secure it against unauthorized access, loss, or misuse using various security measures including SSL technology.

Our employees, agents, and contractors are obligated to keep your Personal Information confidential. However, please be cautious with the information you share in public forums such as social media platforms, as it can become public information.

We take measures to prevent children from accessing our services and will not knowingly collect their information for wagering accounts. However, it remains the responsibility of parents or guardians to monitor their children’s internet usage.

Always remember to log out of your account after use, especially when sharing a device with others, to ensure your account’s security. Ultimately, you are responsible for keeping your login credentials confidential and secure. Please exercise caution when using the internet and accessing our site.

7. Access to Personal Information

You can view the personal information that Stake.com holds about you by navigating to the “Settings” link on our website or by contacting us at [email protected]. We aim to provide you with access to your personal data promptly and in the format you request, if feasible. If access is denied or cannot be provided in your preferred manner, we will endeavor to fulfill your request through alternative means. Access may be restricted under certain conditions as specified in the APPs, particularly if it could significantly affect another person’s privacy. Should we deny your access request, you will receive a written explanation of the denial and the available avenues for lodging a complaint.

8. Delete Personal Data

If you believe that we no longer have a valid legal reason to continue processing or storing your personal data, you may request its deletion by emailing [email protected]. Please be aware that this right is conditional and may not apply if we are legally obligated to retain your data.

9. Contact Details

For any inquiries, requests for access or correction, or complaints regarding the management of your personal data, please contact us via email at [email protected] or through the customer support chat feature on our site.

10. International Data Transfers

Your information may be transferred, processed, and stored in any location globally, including countries with different data protection laws than those of your residence. We are committed to protecting your information in accordance with applicable legal standards.

11. Legal Basis for Processing

Under the EU General Data Protection Regulation, the processing of your personal data by Stake.com is justified on the following grounds:

  • Performance of a Contract: We need to process your data to fulfill our contractual obligations to you or our customers.
  • Legitimate Interest: We process your data for our legitimate interests in ways that do not unfairly impact your rights and freedoms.
  • Consent: In certain instances, we rely on your explicit consent to process your personal data.
  • Compliance with Legal Obligations: We may process your data when necessary to comply with legal requirements.

12. Supervisory Authority

If you reside within the European Economic Area and believe that our processing of your personal data infringes on applicable law, you have the right to file a complaint with a supervisory authority.

13. Updates to this Privacy Policy

We may occasionally update this Privacy Policy to reflect changes in our practices and service commitments. The updated policy will be posted on our website at https://stake.com and will become effective immediately upon publication. We encourage you to review this policy periodically to stay informed of how we are protecting your information.