Responsible Gambling
If you find your gambling habits becoming uncontrollable or unsafe, we provide a self-exclusion option to help you take a break. For details on initiating a cooling-off period, please refer to our Responsible Gambling page.
1. Overview
While gambling is a source of enjoyment and entertainment for many, it can lead to adverse effects for some. Consequently, we have formulated this policy to outline our commitment to responsible gambling and to reduce harm to those susceptible to gambling addiction.
2. What is Responsible Gambling?
Responsible Gambling is a comprehensive approach aimed at ensuring that gambling activities are carried out in a way that reduces the risk of problem gambling. This concept not only emphasizes the accountability of individuals for their actions but also recognizes the duty of service providers to act responsibly.
3. What is Problem Gambling?
Problem gambling is identified when an individual cannot regulate their gambling activities, especially concerning the money and time spent on gambling.
4. Customer Care Principles
At Stake, we aspire to lead the industry in creating a secure gambling environment. We promote responsible gambling by encouraging good practices and providing tools to help our customers manage their gambling activities effectively.
5. Responsible Gambling Policy
We accept a shared responsibility—alongside governments, communities, and individuals—to support our customers in managing their gambling and to assist those struggling with gambling addiction in recognizing their challenges and seeking help. Our initiatives include:
i. Offering self-exclusion options;
ii. Distributing responsible gambling information to our patrons;
iii. Conducting regular responsible gambling training for our staff;
iv. Directing customers affected by problem gambling to appropriate support services.
Our goals are to:
i. Reduce gambling-related harm to both individuals and the community;
ii. Empower customers to make informed choices about their gambling habits;
iii. Provide timely and relevant assistance and information to those negatively impacted by gambling;
iv. Foster a mutual understanding of responsible gambling practices among individuals, communities, the gambling industry, and the government;
v. Ensure that the gambling industry offers secure and supportive settings for gambling activities.
6. Minors
As a committed operator, we take proactive measures to prevent minors from gambling on our platforms. Our services are designed for and marketed to individuals who are 18 years of age or older.
7. Filtering Options
Filtering tools are available to block access to online casinos and sports betting sites. If minors can access your device, we recommend using filtering software to restrict their access to our platforms.
If you find yourself struggling to control your gambling habits, we provide a self-exclusion option. To initiate this period, please consult our Responsible Gambling page for guidance.
8. Additional Help
Should you require assistance, contact our support team via [email protected] or our live chat system. Our agents can provide details of support organizations and help lines available in your country.
9. Conditions and Processes
Self-exclusion is a voluntary facility for those wishing to cease gambling for a specific period, which can be temporary or permanent.
By opting for self-exclusion, you agree to the terms outlined below, effective once you receive a confirmation email. This email will confirm the start and end dates of your self-exclusion period and is sent exclusively to the email address associated with your account.
Please note, requests for self-exclusion made through our Chat function will be redirected to our email support for processing.
Upon receiving an email request for self-exclusion, we initiate a 24-hour cooling-off period where all associated accounts are temporarily disabled. After this, you must confirm your desired duration of self-exclusion—options include 1 day, 1 week, 1 month, 3 months, 6 months, 1 year, or permanent. If no confirmation is received within an additional 24 hours, your account(s) will be reactivated.
For those choosing permanent self-exclusion, specifics will be required during the setup process. Occasionally, we may impose a brief self-exclusion if deemed beneficial to the user, communicated via email and subject to the same terms.
During self-exclusion:
- You must not maintain any balances in your account.
- Access to the account will be blocked, and no withdrawals can be made.
- Any active bets at the time of self-exclusion will be settled using the Cash Out function; these bets will not remain active nor be reinstated post-exclusion.
- You will forfeit any accrued benefits, bonuses, or promotions.
- A self-exclusion request is binding for the specified period and cannot be shortened. Permanent exclusions remain indefinitely.
- We strive to enforce self-exclusion diligently, yet we cannot be held responsible if you manage to bypass our systems and gamble or open new accounts. We will close any such accounts upon detection.
- You are expected not to gamble or open new accounts during your self-exclusion. Violations may result in the termination of bets and further actions.
After your self-exclusion period ends, your account will automatically reopen, confirmed via email to your registered address.